Tips for Retail Stores: Increase Back-to-School Sales

Tips for Retail Stores: Increase Back-to-School Sales

Back-to-school is one of the top spending events in retail. According to the National Retail Federation, shoppers spend more on back-to- school shopping than Valentine’s Day, Mother’s Day, and Father’s Day combined. Retailers who don’t sell back-to-school supplies or clothing can still benefit from one of the biggest spending seasons of the year. Keep reading to find out how you can take advantage of the back-to-school season and increase your retail sales.

Smart Retailers Leverage Back-to-School

Back-to-school season can be stressful for some seasonal businesses. It may sometimes mean lower sales and a decrease in foot traffic.
Back-to-school is a time of change for many people – teachers, parents, and most importantly students. Many see it as a fresh start and a time for new perspectives. Smart retailers will play on these feelings with creative marketing tactics.

3 Back-to-School Promotions to Help you Sell More

Even if your store has no connection to back-to-school or college, you can still engage with your shoppers in a memorable way. Here’s how: cater your promotions to shoppers by using change as a marketing tool. Listed below are 3 promotion strategies that can help you sell more.

1) A free gift with every purchase made

This type of promotion offers every shopper who spends a certain amount in-store ($50 or above, $60 or above etc.) a free item. One example of a gift with purchase could be a back-to-school basket with different school supplies. You can also print your brand name on each of the items in the basket. It doesn’t necessarily have to be school related either – popular store merchandise or a gift card are also effective gifts. The benefits of this promotion strategy include:
  • attracting shoppers’ attention
  • increasing the likelihood of impulse buys
  • making it easier to up-sell and cross-sell
  • improving shopper experience
  • enhancing attraction and remembrance of your brand
back-to-school basket

2) Back-to-school discounts

56% of consumers have stated that they have not started their back to school shoppingAnd 49% say it is because they are waiting for the best sales. So consider offering discounts on your merchandise before students go back to school. If you do not sell back-to-school merchandise, don’t fret! Back to school discounts aren’t just for retailers who sell school supplies or electronics. Remember to create a back-to-school tie in! As retail expert Bob Phibbs explains, “When you draw the attention of your customers to their garden, that room, or those drapes, then they will see themselves replacing, learning, or fixing-up, and then they will come into your store to get whatever new things they need.”
back-to-school sale

3) Run a Social Media Contest

Social media contests are a great tool to increase sales and generate a buzz online. As most shoppers (college students and millennials especially) are conducting product research online, it is also a great method to reach target shoppers. This back-to-school season, 49% of K-12 families and 45% of college shoppers are planning to shop online. So get in front of these consumers by running a giveaway or contest with effective prizes. Here are some ideas for effective prizes:
  • A “back-to-school survival kit” for different ages of students.
  • A de-stress prize such as a gift card for a popular restaurant or spa nearby (consider partnering with a local business)
  • Free tickets to fall festivals, concerts, apple picking or other events
social media

Promotion Examples

Here are some examples of creative back-to-school tie ins: A store that sells cleaning supplies could offer discounted packages for college students. It could be marketed it as an all-in-one package for cleaning dorm rooms. A health food store or grocery store could give away healthy meal plans and recipes for college students. Or alternatively – recipes for preparing healthy lunches for children. Families love including their pets in holidays, birthdays, and other milestones. So a pet store could offer back-to-school merchandise for pets! Pet-smart is a great example of a store that has leveraged back-to-school. In the past, the retailer has taken advantage of the back-to-school season with their school-themed pet gear.
promotion

Want to know more about how to increase foot traffic to your store?
Best local SEO practices for retailers post COVID-19

Best local SEO practices for retailers post COVID-19

After over a year of lockdowns and re-openings, retailers are finally able to open up their doors to the public again. Now, more than ever, retailers need to take more initiative in their local SEO efforts to ensure that they are visible to online shoppers.

But what is local SEO and how does it help my retail business?

SEO stands for “search engine optimization.” This refers to marketing that helps increase the quantity and quality of visitors online that find you through organic search engine results. “Organic search engine results” is just a fancy way of saying “the top results that show up without paid advertising” in a search engine when somebody searches using certain words. Here’s an example in what an “organic result” looks like in the Google search engine, but it is similar in Bing or Yahoo.

Local SEO

Local SEO is just a more localized version of this – it’s the way that local businesses can show up higher in organic search engine results. An example could be a customer looking for a bag of Acana dog food in their area. When they type “Acana dog food near me,” Google matches the search to local listings in their area.

Local SEO

How to improve where you show up in “search results

Have you ever thought of how results pop up on your ‘results’ pages? SEO plays a big role in that. One of the main things that affect how websites are displayed on search engines is the number of and quality of keywords in the website.

What is a keyword?

Keywords are either statements, questions, or words that people put into the search bar in a search engine. Finding the right keywords for your website and other online store listings is important because it can affect how and where you show up in search engine results.

Retailers looking to improve their local SEO should do some keyword research and take proactive efforts to make sure that their website and other listings consistently include the most popular keywords. Over time, this will help their stores rank better in local search engine results. The best way to continuously include popular keywords is to create new and relevant content such as new blog posts or website pages. At the same time, it’s important to always have some evergreen content (content that will remain relevant for the foreseeable future and can be re-shared and repurposed), suitable for the industry (e.g. petstores).

What are examples of evergreen content?

Blog posts or pages featuring clients, products or services offered, as well as their long-term benefits. The goal is to create content that presents the business as an expert within an industry in order to build trust with customers.

Why you need a mobile-friendly website

Another SEO-friendly move includes improving mobile responsiveness on your store website. “Mobile responsiveness” refers to how well your retail website looks on all different screen sizes, especially mobile smartphones. In 2020, just under half of the world’s population owned a smartphone with 63,000 Google searches performed per second. When a website cannot change to fit different screen sizes for different devices automatically, new visitors will leave the website faster as it’s not a good customer experience.

It’s already harder in mobile as statistics have shown that capturing peoples’ attention on smartphones is more difficult (a difference of 28% as compared to Desktops) due to the smaller amount of space from which you can “sell” your business. But when you add this to the fact that people are also increasingly relying on their smartphones as their main source of information and that “search” online today usually starts from a smartphone, mobile responsiveness is key to being found online today.

TAKU Retail local SEO

Targeting new keywords

Another way to increase traffic to your website is to rank for new keywords (click here to jog your memory on keywords) that target challenges or new needs of your customers. In order to know how to show up for specific terms, retail business owners need to do keyword research. One good resource is Neil Patel: his website offers free resources to check what keywords you are ranking for and how to optimize your website so that you show up in more related searches.

Optimizing your Google My Business (GMB) profile

Over 80% of customers go online to find more information about a store or product before ever setting foot in a store. People are getting increasingly more tech savvy, which means that retailers need to adapt to new ways of shopping. Google My Business (GMB) is one of the first stops that new customers usually make to find out details such as opening hours or reviews that past customers have left. It is important to update GMB because:

  1. It’s a free tool that can automatically bring more exposure to your business
  2. It helps customers learn more about your business through features such as Posts, online bookings, photo galleries and store reviews.
  3. It helps customers find you in Google Maps.

⭐ What is SWIS (See What’s In Store)?

See What’s In Store (SWIS) helps retailers showcase their product to shoppers in their area. When shoppers search for products (such as “Acana pet food near me”) in Google, they will see a list of nearby locations that carry those products. If those stores have SWIS activated, Google will show a free product showcase highlighting exactly what products are available in store. Because this feature is most effective when the product availability is accurate, a SWIS product showcase is best when it is managed by a store POS directly linked to Google. The added benefit of SWIS is that it turns product names into keywords which helps retailers show up higher in search results.


Read more about how TAKU has helped retailers globally increase their sales?

4 Ways Retailers Can Sell More This Mother’s Day

4 Ways Retailers Can Sell More This Mother’s Day

Editor’s Note: COVID-19 has drastically changed the retail environment and traditional methods used to increase retail sales may not be as effective as they once were. With that being said, this article has been updated with new recommendations to help retailers increase their sales during the pandemic.

Despite the ongoing COVID-19 pandemic, shoppers are expected to spend big this Mother’s day. According to the NRF, Mother’s Day spending is estimated to total a record $28.1 billion this year.

Below, we’ll go over how consumers are adapting their gifting plans in light of the pandemic.

Keep reading to find out how you can increase your Mother’s Day sales by taking advantage of consumer spending habits.

4 Ways To Sell More On Mother’s Day

1) Offer Convenience

About ¼ of shoppers state that convenience is most important when picking out a Mother’s Day gift. So make it easy for busy shoppers to find a special gift – both in your store and on your website.

Consider creating a point of purchase display that features all your Mother’s Day merchandise. You can even use signage to lead shoppers to the display. This way, busy shoppers can grab and go.

Mother's Day

If you are located in a region impacted by COVID-19 lockdowns, take advantage of your website or ecommerce store instead. In particular, displaying a Mother Day’s section on your website is a great way to increase sales. To make things convenient for your shoppers, add product recommendations. For example, dedicate a part of your website to “Top Products for Mother’s Day” or “Most Popular Gifts for Mom”.

For those retailers with ecommerce stores, highlighting popular fulfillment options on your site is another way to increase convenience. As an example, you can encourage shoppers to purchase products safely with a BOPIS option.

2) Give Your Shoppers Gifting Inspiration

More than 8 in 10 shoppers state that they are looking to retailers for gifting inspiration. You can cater to these shoppers by creating a gift guide to give your customers some ideas.

Start by creating a list of items for different types of mother figures (gifts for an aunt, grandmother, godmother, and new mom etc.). The gift guide should feature merchandise from your store but you can also include some homemade gift ideas too.

It’s important that you make it easy for shoppers to find your gift guide. Since most shoppers will be searching the web for inspiration, display the guide on your website homepage. Include a call to action such as: “Thinking about what to get mom? Check out our Mother’s Day gift guide!”

Not only will this create a better shopping experience for your customers, it will also help you appear higher up in search results.

You can also create email guides to send to your mailing list and printable guides to give to walk-in shoppers.

Mother's Day Retail

3) Run Google Shopping Ads For Last Minute Shoppers

With 83% of adults expected to celebrate Mother’s Day, you can bet that there will be last minute shoppers desperately searching online for gift ideas. So target local shoppers who don’t have time to spend on gift shopping by listing your products and promotions on Google with GoogleAds.

Here are some tips for driving traffic to your website or store prior to Mother’s Day:

  • Create a separate campaign for your Mother’s Day merchandise. This can be done with custom labels. Ultimately, this will help increase your online visibility and reduce your spending costs.
  • Use remarketing lists to target shoppers who are already familiar with your web site. This includes returning shoppers, previous visitors, and those who abandoned their shopping carts online.
  • Use descriptive titles and high-quality images.
  • 15% of shoppers are focused on finding a cost-effective gift. So make sure your promotions are displayed through your Merchant Center.
  • Use holiday keywords in your title and descriptions. Consider targeting general keywords such as “Mother’s Day Gift”, “Gift Ideas for Mother’s Day”, “Mother’s Day Flowers” and so on.
Google Ads

4) Mother’s Day Gift Baskets

44% of shoppers are looking to find a gift that is unique or different.

That’s why it’s a great idea to create unique gift baskets for different shoppers

Some good ideas include a Mother’s Day Skincare Gift Basket and a Mother’s Day Healthy Snack Gift Basket. Click here for more Mother’s Day basket ideas.

Gift baskets are a great solution for shoppers who are unsure of what to gift their Mom. Group discounted items with regular price items in each basket. This way, shoppers feel that they are getting more than what they paid for. Not only are gift baskets convenient for shoppers, they present the perfect opportunity to up-sell and cross-sell.

Up-sell by suggesting gift baskets to every shopper in your store. Bundling products in a gift basket will help increase your store’s average order value. Cross-sell by placing smaller gift baskets near the checkout area so shoppers can easily and affordably add them to their orders.

Again, if your store is not able to operate due to COVID-19 related lockdowns, you can always highlight different gift baskets on your website or ecommerce store.

Mother's Day Gift Basket

We hope you found these tips helpful. Happy Mother’s Day and happy selling!

#Mothersday #retailtips #retailmarketing #retailsales #cloudpos #sellmore

Easter Tips to Increase Your Retail Sales

Easter Tips to Increase Your Retail Sales

Easter is right around the corner and after a year of COVID-19 related restrictions and lockdowns, shoppers are looking forward to celebrating safely with their friends and family. As a result, retail owners can expect to see an increase in sales.

Considering factors such as positive trends in vaccinations, new stimulus funds, as well as growing consumer confidence, the NRF’s annual Easter survey indicates that there is a lot of momentum going into the Spring. This momentum is reflected in consumer spending as 79% of shoppers are expected to celebrate, spending an average of $179.70.

Below, we’ve prepared some tips to help you gear up for the Easter holiday weekend and make the most of this year’s consumer spending habits.

1. Offer Discounts and Promotions

While not every shopper plans to celebrate, plenty of them will still be on the lookout for Easter related sales. According to the NRF, more than half (52 percent) of those who don’t celebrate Easter still plan to take advantage of these deals and expect to spend an average of $21.11.

To tempt more shoppers to buy from your store, consider discounting your best selling items. You can even set up a dedicated landing page or section on your website/e-commerce site so shoppers can easily browse through sale or seasonal items.

For example, Mastermind Toys set up an Easter landing page encouraging consumers to shop their Easter merchandise.

Mastermind Toys

2. Reposition Your Products for Easter

Don’t sell chocolate or Easter related products? That’s ok – you don’t have to sell Easter merchandise to benefit from the holiday.

You can always position your products for Easter by finding a unique angle. For example, The Body Shop encouraged customers to celebrate the holiday by treating their loved ones and themselves with their nature inspired products.

The Body Shop

Bath and Body Works did something similar with their slogan “Gifts For Every Bunny (And Basket)”.

3. Launch Retargeting Campaigns

It may be a good idea to attract old visitors back to your website with Easter offers and promotions. You can do so with Facebook retargeting ads.

By setting up your Facebook pixel on your website or ecommerce store, you can present different offers based on shoppers’ interaction with your site. The idea is to retarget past users based on their buying intent (e.g. visitors who added to their cart vs shoppers that initiated checkout).

If you are using TAKU eCommerce, click here to find out how to set up your Facebook pixel on your ecommerce site.

Retargeting Ads

While pandemic related restrictions and lockdowns are easing in some regions, many consumers still prefer popular fulfillment options such as buy online pick-up in-store (BOPIS), local delivery, and shipping.

You can encourage shoppers to purchase their Easter gifts safely by highlighting some of these fulfillment options on your website. For example, Indigo’s home page calls attention to the fact that shoppers can purchase their Easter items safely with a BOPIS option.

5. Launch a Giveaway on Social Media

An Easter giveaway on social media can be done with little effort and a minimal budget. For instance, you could do a classic giveaway by asking participants to tag a loved one in the comments.

Or you could do something directly related to Easter by asking your followers to guess how many Easter eggs are in a basket. Alternatively, you can apply this concept to one of your products (e.g. making followers guess the weight of chocolate, the amount of beads in a necklace etc.).

Consider boosting your social media giveaway to widen your reach and increase the number of participants.


We hope you found these tips helpful! For more helpful retail tips, you can subscribe to our blog.

Happy Easter and happy selling!

How to Market Online During COVID-19 with Confidence

How to Market Online During COVID-19 with Confidence


To read more about how to be found by local shoppers, click here.
 

How easy is it for customers to find you online?

When you open an online store, attracting traffic or site visitors is very different from attracting foot traffic to your physical store. In fact, it can be even harder for shoppers to find you because there isn’t an equivalent to “street traffic” online. If you have a new online store that does not rank online in search results, would-be shoppers would need to know the exact website address to be able to find you.

This is why it’s common for a new web store to receive very little traffic in the beginning without any marketing. This is particularly true with brick and mortar first retailers as established stores often start online stores as secondary channels or even just as online catalogues. And even though the current COVID-19 crisis has driven many shoppers online, being found is still an issue when your web store is new. In order to get regular customers and traffic to your site, it’s going to take some effort on your part to promote and market your online shop.

Below you’ll find some easy and cost-effective ways to start promoting your online store to both new and existing customers.


6 tips to increase online presence

  1. Adding live chat to your website
  2. Using automated email campaigns
  3. FREE Google Shopping listings
  4. Selling on Facebook and Instagram
  5. Retargeting ads
  6. Optimizing the checkout process

How to drive more e-commerce sales

Facebook Messenger
Live chat on a website

1. Adding live chat to your website

Adding live chat to your online store allows you to chat directly with your website visitors in real-time. It’s a must-have tool for any online retailer as it’s one of the best ways to answer customer questions right when they are on your site and encourage immediate sales. 

Instant messenger applications such as Facebook Messenger make it easy for retailers to add live chat to their site and take advantage of its many benefits. After all, millions of people already communicate through Facebook Messenger daily, presenting a huge market for retailers to tap into. Additionally, many e-commerce software providers (including TAKU eCommerce) offer direct integrations to Facebook Messenger – for free!

Click here to find out more about adding live chat to your TAKU online store. 

The following are some of the ways your business can benefit from adding live chat to your website: 

  • Reduced expenses: Traditional customer service and support teams usually operate via phone. But this can be costly – in terms of costs per employee and toll charges. For smaller retailers especially, a free live chat platform such as Facebook Messenger can help reduce costs substantially. 
  • Increased sales: According to a study done by CrazyEgg, 38% of customers are more likely to buy from a company that offers live chat support. 
  • Improved customer service and loyalty: Customers appreciate having access to live chat support as it leads to faster problem resolution and improved customer service. Live chat also results in more loyal customers; 51% of shoppers are more likely to stay with or buy again from a company if they offer live chat support. Even if your live chat is not available 24/7, shoppers are increasingly comfortable asking “chatbots” for help after hours to find information or to send a message to the team.
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Automated abandoned cart email

2. Using automated email campaigns

Email marketing continues to be one of the highest performing marketing channels in terms of return on investment (ROI). According to Hubspot, email generates $38 for every $1 spent, resulting in an outstanding 3,800% ROI

As a retailer selling online, the best way to gain subscribers and have your emails stand out is to use email automation. For those not familiar with email automation, these are marketing tools that allow you to send out targeted messages at certain times or based on specific actions. For example, you can create email campaigns that automatically remind customers of the products they were interested in, encourage shoppers to buy products that they added to their online shopping carts but didn’t purchase (automated abandoned cart emails), or simply thank them for being loyal customers. 

Basically, automated email campaigns give you the ability to use analytics to create an individualized email for each of your customers. And the benefits are numerous; you can encourage the first purchase, increase loyalty and drive repeat purchases, and re-engage inactive customers. As a result, you build personalized relationships with customers while increasing your revenue. 

Google Shopping
Google Shopping Listings

3. FREE Google Shopping listings 

In light of the COVID-19 outbreak, Google just recently announced the launch of unpaid Product Listings. Beginning on April 27th, 2020, U.S. retailers will be able to sell on Google for free with Google Shopping. While it will initially launch in the States only, Google does have plans to expand this globally before the end of year. Click here to learn more. 

Google Shopping Ads have proven to be one of the most effective ways to drive e-commerce sales. The ads appear above organic search results in Google and consist of a product image, rating, price, and store information. To learn more about Google Shopping, click here.

They have become a popular option for many ecommerce merchants and for good reason; they have a 30% higher conversion rate compared to text only ads. Below are some of the key benefits of Google Shopping:

  • Attract better store traffic: product ads are displayed based on the keywords a user searches for. For example, if a user conducts a search for “pet food”, Product Listings of pet stores will be shown. If a user isn’t interested in your products, your ads won’t be displayed – which brings us to the next point. 
  • Higher ROI: Google Product Listings have a higher conversion rate due to the fact that they drive relevant traffic. This means more relevant traffic to your online store at a lower cost per click. 
  • Stand out: Google Product Listings instantly grab the attention of users as they are the only ads in search results that contain photos.  
  • Broad reach: Multiple products can appear under a single search which means more exposure for your store and products.
Instagram Shop
An example of an Instagram shop

4. Selling on Facebook and Instagram 

Facebook and Instagram remain the most popular social media platforms with both applications amassing billions of daily active users. Taking advantage of the popularity of both social media channels can help you reach new customers and sell more. 

Think about it this way: your customers are already on social media. Adding a way for them to browse and purchase your products directly on each platform gives your brand increased visibility. And it makes it easier for shoppers to buy your products –  all they have to do is click on the “Shop” or “Store” tab to view your products. 

It takes just a few clicks to start selling on Facebook or Instagram with TAKU eCommerce. Click here to learn more. 

The following are some ways you can drive more traffic to your store with Facebook Shop: 

  • List store details such as your store address, phone, website, temporary service changes etc. This makes your business more accessible because it makes it easier for potential shoppers to find your business when they search Facebook. 
  • Share content about your online store including special offers, new products, contests etc. 
  • Use Facebook Ads to target a specific type of shopper, build brand loyalty, and increase your online sales. 

Follow these tips to sell more on Instagram: 

  • 60% of Instagram users rely on the platform to find products so make sure to use high quality product photos
  • Take advantage of user-generated content (customer photos). Let your customers serve as your best billboards and encourage shoppers to tag your brand with photos of their latest purchases.
  • Use Instagram Ads such as Stories and Carousels to target customers shopping on Instagram. 
Facebook Retargeting Ad
An example of a Facebook Retargeting Ad

5. Retargeting Ads 

Retargeting ads are effective at re-engaging customers who haven’t purchased on their previous visit to your online store. In fact, shoppers who see retargeting ads are 70% more likely to convert.

Basically, retargeting is a form of online advertising that targets users based on their past behavior on your website. Chances are, you’ve been exposed to retargeting ads yourself at one point or another. For example, after browsing through some clothes online you may have noticed ads popping up on your social media advertising the specific clothes and store you were just viewing.

Retargeting ads are very effective at encouraging shoppers to “finish” their sale and generally cost less than regular social media ads. But it’s important to remember that they are only effective if you are already receiving a reasonable amount of website traffic as they will only be able target people who have already visited your online store.

The most popular methods of retargeting include using the Facebook pixel or Google Adwords. The Facebook pixel is essentially a small software code that “follows” your customers as they browse your online store and allows Facebook to advertise to them after. 

You can start retargeting in minutes with TAKU eCommerce’s built-in integration with the Facebook pixel. Alternatively, you can download the retargeting app for Google and Facebook. Learn more here.

If you prefer to target customers using Google Adwords, you must add Google Analytics to your store and connect it with your Google Adwords account. Learn more here.

Remember: When you use remarketing strategies, you are collecting extra information about your site visitors and customers, which means you must update your privacy policy. 

Optimize the online checkout process

6. Optimize the checkout process

Retailers who are looking for ways to increase their online revenue often overlook the importance of checkout optimization. But in order to reduce checkout abandonment and improve your conversion rate, it’s important to create the best checkout experience possible. 

The following are some ways to create the optimal e-commerce checkout experience: 

  • Optimize the checkout experience for mobile: The majority of online shopping is done on mobile devices. When you are developing your layout, ensure your design is mobile-responsive. If you are not design or tech savvy, consider choosing an e-commerce provider with premade layouts. All of TAKU eCommerce’s pre-made themes are mobile-friendly but whatever platform you are using, make sure to always check your website on every device (desktop, tablet, mobile) once it’s published to make sure everything is re-sizing correctly.
  • Add custom messages at checkout: Display any important information to your customers at checkout. For example, you can draw your customers’ attention to special offers, remind them of your shipping/return policies, remind them that they will receive an email confirmation, etc. 
  • Be transparent about costs: Unexpected costs are the number one cause of cart abandonment in the online shopping world. Make sure to provide as many details as possible by including a subtotal, shipping fees, applicable taxes, and a final order total.

We hope you found this article helpful.

Keep an eye out on our blog for more e-commerce marketing tips and strategies.

In the meantime, learn more about how you grow your retail business online with TAKU eCommerce.

How to be Found by Local Shoppers During COVID-19

How to be Found by Local Shoppers During COVID-19

The COVID-19 crisis has been traumatic for merchants and shoppers alike. With so many cities, regions and countries under lockdown, normal shopping routines have been disrupted. Many small businesses have adapted to offer alternative ways to shop from phone or chat orders to full online stores with curbside pickup and delivery.

Here are a few steps you can take to make sure local shoppers are aware that you’re open and let them know how they can support your business.

1. Update your Existing Customers by Email

If you’ve been collecting customer emails or regularly send out email newsletters, make sure to update your customers about updated store hours and new ordering methods. Email is often the easiest way in which to quickly communicate with your most loyal customers. Make sure to use an email marketing tool such as MailChimp so that customers can unsubscribe as required by privacy regulations.

2. Update your Google My Business (GMB) profile

One of the easiest and most effective ways you can communicate with your customers is by updating your Google My Business profile and other popular online local directory listings.

At a time like this, your customers are looking for updated information on your business operations. Google and Google Maps are often the first place that shoppers go to look for this information and so, your GMB profile needs to be accurate. 

For example, if your hours of operation have changed because of Covid-19, you are temporarily closed, or are offering curbside pickup, you can update your GMB profile to reflect these changes. 

Here are a few tips for providing the most accurate information to your customers: 

  • Let people know if you have changed your services (e.g. if you are now selling products online through e-commerce or marketplaces, offering curbside pickup etc.)
  • If you are able to sell online, make sure you link your GMB profile directly to your online store to avoid shoppers missing your products.
  • Update your business hours & ensure phone number accuracy 
  • Share any precautions your business is taking (in relation to cleaning and sanitizing products, new procedures, employee policies) 
  • Stay connected to your customers by downloading the Google My Business app and turning on messaging. This way, it will be easier for customers to reach you. 

In light of the COVID-19 outbreak, Google My Business has also released new features to help merchants communicate with their shoppers about updates pertaining to their businesses. These updates include:

  • The ability to mark a business or location as temporarily closed
  • You can add COVID-19 updates via GMB Posts in order to share timely updates about how your business is responding to the outbreak. Google has even created a tool for you to create free customized marketing materials. If you already have a verified Google My Business account, just visit https://marketingkit.withgoogle.com/ and type in your store name and easily customize the designs.
  • While it does not pertain to retailers, restaurants and quick service businesses can also specify new attributes such as takeout, dine-in, and delivery.
GMB Curbside Pickup

3. Get Added to Local Directory Listings 

Other local directory listings also provide important information about your business to potential customers. Simply put, adding your business and maintaining updated listings in as many directories as possible will make it easier for customers to find you online. 

So if you haven’t already, consider adding your business to the following online directories: 

In response to the COVID-19 outbreak, we’ve developed Support Retail as a free tool to help connect local businesses to shoppers in the area who are looking for products that their business sells.

Getting listed on these directories helps your business increase your rankings in search results and reach more local shoppers. And the best part is that most of them are free to use and they generally only require a few steps to get set up!

shopper searching online

4. Update your Social Media 

Social media is one of the most useful channels for communicating and connecting with shoppers. Sending customers constant updates via email or SMS can backfire during these stressful times, whereas social media has proven to be much more accessible. Leveraging social media channels such as Facebook, Twitter and Instagram is key to a good communications strategy. 

Here are a few recommendations when it comes to communicating with shoppers via social media:

Update your store on Instagram, Facebook or Twitter to let shoppers know how your services have changed. This includes updating your store hours, contact details, and how your business is responding to the current climate.

Make sure to link the Facebook, Instagram or Twitter pages for your business directly to your online store as you want shoppers to land directly in your webstore and see products when they click through.

As you can see below, Facebook has also added a special feature that allows business owners to specify how their services have changed in response to COVID-19.

  • Update your store’s Facebook Page to let shoppers know how your services have changed. This includes updating your store hours, contact details, and how your business is responding to the current climate. As you can see below, Facebook has added a feature that allows business owners to specify how their services have changed in response to COVID-19.
Facebook COVID-19 Update
  • Share credible and relevant information: There are a few things that customers want to know right now. Is your store still open? If not, are you taking orders via e-commerce?  How can they contact customer support? What measures are you taking to protect your employees? How are you supporting your local community? What can your local community do to serve you?
  • Help uplift your community and customers: In addition to keeping your customers updated, be helpful and courteous. Remember, the way you respond to this crisis is a reflection of your brand and company values. Your social posts and promotions need to reflect what is going on in the world right now. Otherwise, you risk coming across as tone-deaf or less credible.

5. Update your Website 

Think of your homepage as a digital storefront. Your customers will use your homepage to find any promotions, navigate to product pages, find updates about your business etc. 

Remember: If you are using the TAKU eCommerce WordPress plugin, you will need to link your e-commerce store to your existing navigation menu. Otherwise, your customers will not be able to get to your webstore from your website menu.

Consider having a banner or a section on your homepage that shares important information and updates about how you are responding to the current situation. For example, let shoppers know that you are offering curbside pickup or delivery options, updated customer service contact information, how customers can support you by purchasing gift cards, etc.

Note: Make sure to keep the most up-to-date information at the top of your message as you add new features and remove any outdated information. Customers may be shopping online and may not scroll to see messages further down the page.

Homepage example

6. Do a quick online search

Once you’re published, make sure you do a quick online search of your store to see how you rank in the search results and to make sure all of your links are updated. If you have any old or outdated links that have permanently changed, you can look into doing 301 redirects to get them automatically directed to the new URL addresses. If you’re not familiar with 301 redirects, you can ask your website administrator to assist.


While your physical doors may be closed, that doesn’t mean you can’t be open for business. You can still serve your customers by shifting your business online and offering curbside pickup and delivery options. To help you make the transition, TAKU eCommerce is offering a free trial until July 1st, 2020. Click here to learn more.


We hope you found this article helpful.

Keep an eye out on our blog for more e-commerce tips.

For more information on TAKU eCommerce, click here