It’s the single most important tool that store owners can leverage to gain local exposure. But it’s not enough to just have a listing, you must optimize it so you can reach as many local shoppers as possible.
In this post, we’ll discuss the first step in optimizing your business listing.
What is NAP Consistency?
To get started, Google My Business will request basic store information including your store name, address, and phone number (also known as NAP).
This will act as the starting point for your store’s local seo.
It is extremely important that the NAP you provide Google My Business is exactly the same as the information listed on your website. Otherwise, your ranking in search results will be negatively impacted.
In fact, your store’s NAP should be consistent across the entire web – including other local directory listings and your social media.
This is known as NAP consistency: it can be defined as having your store’s name, address, and phone number (NAP) consistently listed the same across the entire web.
NAP is critical for any retail store that wants to rank high in organic search and be found locally. This is because NAP is what causes your retail store to appear in local or geo-targeted searches. In other words, when a user searches for product or store information, Google uses NAP information to decide which stores to display in the search results.
NAP Helps Google Determine Legitimacy
It’s important to note that Google prioritizes businesses and sites that it believes to be legitimate. And to determine the legitimacy of a business, Google will reference how a business’s NAP appears across the web (including websites, local directory listings, social media profiles etc). If this information is not consistent, Google won’t know to display your store information to local shoppers.
NAP Consistency Checklist for Retailers
1. Decide how to format your name, address, and phone number.
Tip: Keep your business name, address, and phone number consistent. For example, if you use Allison and Bret’s Pet Store, 123 Main street, and 555-555-5555 on your website, don’t use AB’s Pet Store, 123 Main St., or (555)-555-5555 on Google My Business.
2. Post your NAP on your website. You’ll want to ensure that it is visible on specific parts of your website including: a prominent location on your homepage, your contact page, and the header/footer on the rest of your webpages. You may also want to include an embedded Google Map of your business address on your contact page (this acts as a strong local SEO signal).
3. Post your NAP on your Google My Business listing. Remember, it has to be exactly the same as the information listed on your website.
4. Improve local SEO by listing your business on local directories. Again, NAP on each listing should be consistent with your Google My Business profile and your website. The following are some online directories that will help your store appear in local search results:
Yelp
Yahoo Local
Bing Place for Business
MerchantCircle
Yellow Pages
Foursquare
Manta
Angie’s List
Citysearch
5. Add your NAP to your social media accounts (Twitter, Facebook, Instagram, Pinterest etc.).
6. Once your NAP is listed across the web, make sure to periodically check that it is accurate and consistent.
Looking to increase foot traffic and store sales? Easily implement Google Local Inventory ads with our new Google integration. Learn more here.
For those of you who don’t know, Google My Business is a powerful tool that allows retail businesses to connect with local shoppers.
And posts on Google My Business is a promotion tool that helps optimize a store’s business listing and increase foot traffic.
Put simply, it is an easy and free way to promote your business locally.
I’ll explain more below.
What are Google My Business Posts?
Google My Business posts is a feature that allows you to share content about your store on Google Search and Maps. It is similar to any other social media platform like Twitter or Facebook.
As a store owner, you are able to share news, promotions, events, and new products with shoppers. It posts directly to your Google My Business listing – so existing and potential customers can see your content directly in search results.
What are the Benefits of Google My Business Posts?
Posts on Google give retailers the ability to communicate with shoppers so they are better informed when making purchasing decisions. Which means that local businesses are able to:
Engage shoppers with attractive content (photos, videos, GIFS etc.)
Promote any new sales, products, or events
Improve shopper experience with relevant and timely information
Communicate directly with local shoppers
How Does it Work?
For each post, business owners can include text, call-to-action buttons, and/or photos or videos to promote their store. There are four different GMB post types including:
What’s New: Share general information about your retail business. For example, you can give shoppers an inside look at your Halloween displays and merchandise.
Events: Promote any upcoming events that you are holding. Each event requires a start time, end time, and a title. It is also good practice to include a photo/video,an event description, and a call to action button leading to a landing page for your event.
Products: Store owners also have the option of promoting any products or new merchandise. For example, a pet store could promote their new range of dog food. Keep in mind that product posts require a title and photo/video.
Offers: According to Google, 50% of shoppers are looking for promotions and discounts when searching for a business online. So provide shoppers with information on the latest sales and promotional offers. Offers will appear at the top of your business listing on both Google Search and Maps.
These posts require a title, and start/end dates. It’s also good practice to include photos/videos, descriptions, coupon codes, and terms and conditions of the offer. The call-to-action button “View” will automatically appear on all Offer posts.
Some Important Things to Note
GMB posts disappear after 7 days unless you set another shorter time frame. This is why it is important to post consistent and relevant content.
It is a good idea to include GMB in your marketing strategy. Place the same importance on GMB posts as you would on other social platforms like Instagram or Twitter.
Google provides insights on your posts – including how many views each post got. It also tells you how many users clicked on a link in a post
We hope you found this article helpful!
Would you like to learn how to attract local shoppers on Google?
Good news – we are hosting a breakfast seminar exclusively for GTA store owners! We will be discussing how you can attract more local shoppers with POS technology among other important topics. To learn more about the event and to register, click here.
Google recently introduced a new feature for verified merchants on Google my Business (GMB). Business owners can now create a GMB short name (also called a custom name).
You may be wondering what the purpose of this new feature is.
Google My Business short names make it easier for shoppers to find you online!
I’ll explain more below.
What is a Google My Business Short Name?
It is basically a simple or shorter name that is used to represent your retail business or location. If your retail business has multiple locations, it is a good idea to use your business name with the location (city, neighbourhood, street etc.) of the store as your short name.
The majority of merchants and business categories now have access to the feature. So it is a good idea to claim your preferred short name before it is no longer available.
What are the Benefits of a Google My Business Short Name?
GMB short names make it simple for you to share your business listing with shoppers – so they can easily find you online.
Before Google released this feature, GMB profiles had extremely long URLS – making it difficult to share with shoppers or use as a landing page.
When you create a short name, shoppers can enter your short name URL “g.page/[yourcustomname]” and they will be directed straight to your business profile.
Once you claim your short name, you will also get access to a short URL for requesting reviews.
With a GMB short name, it is now easy to promote your business to gain more reviews, share directions, and get leads.
Best Practices
Before you take the steps to claim your short name, here are some things to keep in mind:
It’s important that your short name is associated with your store’s name.
Make sure that it is simple so that you can easily promote your business and shoppers can remember it.
If you have multiple locations, you must claim a short name for each GMB listing. Again, it’s a good idea to include your location (city, neighbourhood, street etc.) to make your name unique and easy to remember.
It is also a good idea to use your short name URL on marketing materials. This way, you can gain more reviews and local exposure.
How to Claim Your Short Name on Google My Business
4. Enter your short name – it can be up to 32 characters. If your name is unavailable, you will receive an error message. You can try a shortened form of your name or you can try adding your location. Otherwise, try another short word that describes your retail store.
5.Click “Apply”. Once you do so, your short name will show as pending. When it is ready and approved, it will show up on your business listing.
Did you find this article helpful?
Would you like to learn more about how to increase your retail store’s online presence?
Good news- we are hosting a breakfast seminar exclusively for GTA store owners! We will be discussing how you can attract more local shoppers with POS technology among other important topics. To learn more about the event and to register, click here.
If you are not making use of digital marketing tools, you are missing out on a huge chunk of customers!
Shoppers are now searching for retail businesses like yours online. According to Google:
3 out of 4 customers now use a search engine to find a business.
7 out of 10 customers made a purchase from a business they found using a search engine.
This is why digital marketing strategies are essential for retailers who are looking to drive foot traffic and sales.
To learn more about the benefits of digital marketing for retail stores, click here.
Below are three strategies you can leverage to build an online presence and attract more shoppers.
3 Online Marketing Tactics that Increase Foot Traffic
1) Local Directory Listings
Local search results present a huge opportunity for retail stores; according to Google, 80% of people now use a search engine to find local information.
This is why local directory listings are so valuable to retailers as a digital marketing tool – they help optimize your retail business for local search (or local SEO). In simpler terms, they help you be found locally by making your retail store appear in search results.
Directories feature business information such as your address, contact information, store hours along with other useful features such as customer reviews, images, videos, and preferred payment options.
Not only do local directories help you appear higher up in search results – they also help your business stand out among big box stores and online retailers.
As mentioned above, most retail stores haven’t optimised for local search while online competitors can’t compete with your store locally. Meaning – there is a competitive edge you can gain by focusing on local SEO.
To learn more about the basics of SEO, click here.
The following are some online directories that will help you get noticed in local search results:
Google My Business
Yelp
Yahoo Local
Bing Places for Business
MerchantCircle
Yellow Pages
Foursquare
Manta
Angie’s List
Citysearch
2) Buy Online, Pick Up In-Store (BOPIS)
Buy Online, Pick Up In-store or BOPIS (also commonly known as click and collect) takes advantage of consumer shopping habits to drive foot traffic.
BOPIS is increasing in popularity as more and more retailers are adopting the strategy in order to remain competitive in the age of Amazon. And it is a tactic that seems to be working – according to the Business Insider, 68% of US consumers have made multiple click and collect purchases.
To summarize, BOPIS drives foot traffic while offering several advantages to retailers including:
Higher rates of impulse purchases
Decreased shipping costs
Lower return rates
Satisfied shoppers
3) Google Local Inventory Ads
Google Local Inventory Ads are one of the most important digital marketing tools that retailers can leverage to drive foot traffic. This is because LIAs give retailers the unique ability to display a store’s in-stock merchandise – at the exact moment that a relevant local search is made.
When a shopper makes a relevant product search, and that product is available at a local store, they will be shown a local inventory ad with an “in stock” label.
Once that shopper clicks on the ad, they will be taken to the Local Storefront page. Here, they will be given more information about the product and your physical store including other in-stock inventory, current promotions, store location, and hours.
So by implementing Google LIAs in your digital marketing strategy, you will be able to target local shoppers and drive relevant traffic to your store!
We hope you found this article helpful!
Would you like to learn more about how to increase your retail store’s online presence?
Good news- we are hosting a breakfast seminar exclusively for GTA store owners! We will be discussing how you can attract more local shoppers with POS technology among other important topics. To learn more about the event and to register, click here.
