Petland Medicine Hat

Find out how Petland moved their physical store

online fast during the COVID-19 pandemic.

View Webstore
Business Type: Pet Store
Products Used: TAKU eCommerce
Location: Medicine Hat, Alberta
Petland Medicine Hat

The Challenge

Growing up, Michael Magotiaux always had a passion for animals.  In 1997. Michael and his wife decided to turn his passion into a business by opening Petland Medicine Hat. When Petland was forced to close its doors because of the COVID-19 pandemic, Michael knew they had to act fast so they could continue serving their customers.

Specifically, Petland wanted to be able to quickly start taking orders online but they also wanted more options for local delivery and curbside pickup to avoid shipping out bulky pet supplies. Additionally, they needed help driving traffic to their online store via social channels.

Michael and his team at Petland turned to TAKU Retail for a solution.

Petland logo

The Solution

Looking to provide more convenience during the COVID-19 outbreak, Petland was on the search for a solution that would allow them to start taking orders online and make their catalog available 24/7 to their loyal customers.

TAKU’s integrated e-commerce platform gave them the ability to start selling online fast and offer cost-effective pickup and delivery options. In addition, built-in marketing tools such as abandoned cart emails make it even easier for them to automatically close more sales.

Petland was also able to drive more traffic to their online store via the TAKU eCommerce Facebook integration. Customers on Facebook can easily browse through their products with Facebook Shop.

Petland Medicine Hat is expecting to see a 25%-40% increase in sales

With TAKU Retail, Petland Medicine Hat can now:


Sell on social media

  • Increase reach by selling and showcasing items on social media
  • Offer more convenience as customers can buy directly on Petland’s Facebook page
  • Attract more shoppers with retargeting ads

Fulfill orders locally

  • Offer local delivery with restrictions
  • Offer Buy Online, Pickup In-store (BOPIS)

Sell on every channel

  • Sell in-store and online with one software
  • Run your multi-channel business easily
  • Whether customers want to buy  in your store, online or on social media, TAKU lets you handle it all in real-time

What You Can Expect From Us

Fast Onboarding

Significantly reduce your onboarding time and re-training costs with our easy-to-use interface and built-in guided product tours. New users can follow a checklist of key tutorials to learn how to use TAKU right from inside the platform. Included with all plans.

Easy to Use

Whether you sell in-store or on-the-go, create an impressive shopping experience for customers with an easy-to use POS designed for retail checkout speed.

No Hidden Fees

Transparent pricing with no hidden costs or contract. Plans and modular add-ons that scale with your business. Option to try TAKU for free for 21 days.

Sell Everywhere Easily

Whether you sell in-store or on-the-go, create an impressive shopping experience for customers with an easy-to use POS designed for retail checkout speed.

Happy Customers

“Online will forever help. It’s an easy way to get to know customers. Putting energy into my digital presence has paid dividends. While we started with Chinese-speaking clients only, now we’re attracting English-speaking customers too.”

-Sabrina Liu, Q’s Pets

“TakuLabs helped me set up an e-commerce site so I could sell products from our farm store. I’m hoping to see a 25-to-40-per-cent increase in sales.”

-Sandra Hutchings, Hutchings Farm

Are you ready for the future of retail?

Start for Free