Kam Wai

Find out how Kam Wai used TAKU Retail to modernize and solve existing business challenges.

Business Type: Frozen Food Wholesesale
Products Used: TAKU Retail
Location: Vancouver, BC

The Challenge

kam wai dim sum
Kam Wai

“We have almost doubled our daily revenue”

Nick Sommer, Kam Wai

Kam Wai started from humble beginnings in a small shop in Chinatown. 28 years later, and they are now one of the largest dim sum wholesalers in BC.

However, the business had complex needs that were not being met by their current POS system:

  • With such a busy store, they had trouble finding a software that could keep up.
  • They needed a multi-language software that could handle both English and Chinese in-store and online.
  • Because they sold frozen food, they needed help fulfilling orders locally.

With the retail landscape changing so fast over the past few months, Kam Wai knew they needed a POS that would help them modernize and help solve existing business challenges. And so they turned to TAKU Retail in hopes of running their business more efficiently.

The Solution

By making the switch to TAKU Retail POS, Kam Wai saw results almost immediately. With a salescreen designed for fast turns and high traffic, Kam Wai was able to drastically reduce checkout lines. On top of that, TAKU’s multi-language capabilities gave their staff the tools to do their job more efficiently.

TAKU eCommerce also made local fulfillment a breeze. Because they sold frozen food, they wanted to restrict delivery to a certain zone but did not want to manage the process manually. With TAKU eCommerce, they were able to set up a local delivery zone and set delivery boundaries within the city. Implementing and managing local delivery is now a streamlined process, bringing in more sales for the store.

Kam Wai

Speed up their checkout

  • A salescreen designed for fast turns
  • Advanced inventory search
  • Works on any web-enabled device

Fulfill orders locally

  • Offer local delivery with restrictions
  • Offer Buy Online, Pickup In-store (BOPIS)

Improve efficiency with multi-language

  • Operate in the cloud with both English and Chinese
  • Take advantage of multi-language in-store and online
  • Attract Chinese and English speaking customers

What You Can Expect From Us

Fast Onboarding

Significantly reduce your onboarding time and re-training costs with our easy-to-use interface and built-in guided product tours. New users can follow a checklist of key tutorials to learn how to use TAKU right from inside the platform. Included with all plans.

Easy to Use

Whether you sell in-store or on-the-go, create an impressive shopping experience for customers with an easy-to use POS designed for retail checkout speed.

No Hidden Fees

Transparent pricing with no hidden costs or contract. Plans and modular add-ons that scale with your business. Option to try TAKU for free for 21 days.

Sell Everywhere Easily

Whether you sell in-store or on-the-go, create an impressive shopping experience for customers with an easy-to use POS designed for retail checkout speed.

Happy Customers

“Online will forever help. It’s an easy way to get to know customers. Putting energy into my digital presence has paid dividends. While we started with Chinese-speaking clients only, now we’re attracting English-speaking customers too.”

-Sabrina Liu, Q’s Pets

“TakuLabs helped me set up an e-commerce site so I could sell products from our farm store. I’m hoping to see a 25-to-40-per-cent increase in sales.”

-Sandra Hutchings, Hutchings Farm

Are you ready for the future of retail?

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